Privacy policy

Hekaya Books – Privacy Policy

Last Updated: October 1, 2026

OVERVIEW

Hekaya Books (“Hekaya Books,” “we,” “us,” or “our”) operates the Hekaya Books website and online store, including related content, features, tools, products, and services (collectively, the “Services”).

This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit our website, use our Services, place an order, create an account, contact us, or otherwise interact with Hekaya Books.

Hekaya Books uses Shopify to operate its online store and may use other service providers to provide payment processing, shipping, customer support, analytics, marketing, security, and other business services.

We are committed to handling personal information in accordance with applicable privacy laws, including Québec privacy legislation.

Please read this Privacy Policy carefully. By using our Services, you acknowledge that you have been provided with information about our privacy practices. Where consent is legally required, we will obtain consent in accordance with applicable law.

1. PERSONAL INFORMATION WE COLLECT

“Personal information” generally means information about an identifiable individual or information that can reasonably be linked to an individual.

Depending on how you interact with Hekaya Books, we may collect the following categories of information:

Contact and identification information

  • Name

  • Email address

  • Telephone number

  • Billing address

  • Shipping address

  • Other information you provide when contacting us

Order and transaction information

  • Products purchased

  • Order history

  • Transaction details

  • Returns, refunds, and exchanges

  • Shipping and delivery information

  • Information required to process your order

Account information

If you create an account, we may collect:

  • Email address

  • Account credentials

  • Account preferences

  • Saved information associated with your account

Payment information

Payments are processed through third-party payment providers.

Hekaya Books generally does not need to retain complete payment card numbers. Payment providers may collect and process payment information according to their own privacy policies and applicable security requirements.

Communications

We may collect information you provide when you:

  • Contact customer service

  • Send us an email

  • Submit a support request

  • Submit feedback or a review

  • Communicate with us through other available channels

Device and technical information

When you visit our website, certain information may be collected automatically, including:

  • IP address

  • Browser type

  • Device type

  • Operating system

  • Approximate location derived from technical information

  • Pages viewed

  • Referring website

  • Website interactions

  • Other technical information necessary to operate, secure, and improve the Services

Cookies and similar technologies

We and our service providers may use cookies, pixels, tags, and similar technologies to operate the website, remember preferences, understand website usage, improve performance, provide security, and support advertising and marketing activities.

The use of optional cookies and similar technologies may be subject to your choices and applicable consent requirements.

2. HOW WE COLLECT PERSONAL INFORMATION

We may collect personal information:

  • Directly from you when you place an order or create an account;

  • When you contact us;

  • When you subscribe to marketing communications;

  • Automatically when you browse or interact with our website;

  • Through cookies and similar technologies;

  • From Shopify and service providers supporting our Services; and

  • From other third parties where permitted by applicable law.

We will collect personal information only for purposes that are reasonable and appropriate in the circumstances and as permitted by applicable law.

3. WHY WE USE PERSONAL INFORMATION

We may use personal information for the following purposes:

Orders and customer service

To:

  • Process and fulfill purchases;

  • Arrange shipping and delivery;

  • Process returns, refunds, and exchanges;

  • Provide customer support;

  • Communicate with you about your orders; and

  • Manage customer accounts.

Website operation and improvement

To:

  • Operate and maintain our website;

  • Improve our Services;

  • Understand how visitors use the website;

  • Troubleshoot technical issues;

  • Improve website security and performance; and

  • Develop new features and services.

Security and fraud prevention

To:

  • Detect and prevent fraud;

  • Protect our customers and Services;

  • Verify transactions;

  • Prevent unauthorized access; and

  • Investigate suspected misuse or security incidents.

Marketing and advertising

Where permitted by law and, where required, with your consent, we may use personal information to:

  • Send promotional communications;

  • Provide information about products and offers;

  • Measure marketing campaigns;

  • Personalize advertising; and

  • Display or assist with relevant advertising.

You may unsubscribe from promotional emails at any time by using the unsubscribe mechanism included in the communication or by contacting us.

Legal and regulatory purposes

We may use personal information when necessary to:

  • Comply with applicable laws and regulations;

  • Respond to lawful requests;

  • Establish or exercise legal rights;

  • Defend against claims; or

  • Protect the rights, property, and safety of Hekaya Books, our customers, or others.

4. DISCLOSURE OF PERSONAL INFORMATION

We may disclose personal information when reasonably necessary to provide our Services or for the purposes described in this Privacy Policy.

Depending on the circumstances, information may be disclosed to:

  • Shopify and Shopify-related service providers;

  • Payment processors and financial service providers;

  • Shipping and delivery companies;

  • Warehousing and fulfillment providers;

  • Website hosting and technology providers;

  • Customer-service providers;

  • Analytics providers;

  • Marketing and advertising service providers;

  • Fraud prevention and security providers;

  • Professional advisers, such as legal or accounting professionals; and

  • Government authorities or other parties where required or permitted by law.

We do not sell your personal information as a standalone product.

Where a service provider processes personal information on our behalf, we take reasonable steps to ensure that the information is handled appropriately and in accordance with applicable legal requirements.

5. SHOPIFY

Our online store is powered by Shopify.

Shopify and its service providers may process personal information in connection with the operation of our online store, checkout, payments, hosting, security, analytics, and related services.

Shopify's handling of personal information is also governed by Shopify's own privacy practices.

You can review Shopify's privacy information through the Shopify Privacy Policy.

6. INTERNATIONAL PROCESSING AND TRANSFERS

Because Hekaya Books serves customers internationally and uses service providers located in different countries, personal information may be processed or stored outside Québec or Canada.

Where personal information is communicated outside Québec, Hekaya Books will take the measures required by applicable law, including conducting any required assessment and implementing appropriate contractual, organizational, or other safeguards.

The privacy protections applicable in another country may differ from those in Québec or Canada.

7. COOKIES AND TRACKING TECHNOLOGIES

Cookies and similar technologies may be used for purposes such as:

  • Essential website functionality;

  • Shopping cart and checkout functionality;

  • Remembering preferences;

  • Security and fraud prevention;

  • Website analytics;

  • Performance measurement; and

  • Marketing and advertising.

Where applicable, you may control certain cookie and tracking preferences through our cookie settings or your browser settings.

Disabling certain cookies may affect the functionality of parts of the website.

8. MARKETING COMMUNICATIONS

If you subscribe to marketing communications, we may send you information about new products, promotions, special offers, and other Hekaya Books updates.

You may unsubscribe from marketing communications at any time using the unsubscribe link provided in the communication or by contacting us.

Unsubscribing from marketing communications does not prevent us from sending transactional or service-related communications necessary to fulfill an order or provide requested services.

9. DATA RETENTION

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, to provide our Services, to comply with legal and accounting requirements, to resolve disputes, and to protect our legitimate business interests.

Retention periods may vary depending on the type of information and the purpose for which it is held.

When personal information is no longer required, we take reasonable measures to securely delete, destroy, or anonymize it, subject to applicable legal requirements.

10. SECURITY

We use reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, use, disclosure, alteration, loss, or destruction.

However, no method of transmission or electronic storage can be guaranteed to be completely secure.

In the event of a privacy incident that is subject to notification requirements under applicable law, Hekaya Books will take the steps required by law.

11. YOUR PRIVACY RIGHTS

Depending on applicable law and your location, you may have rights concerning your personal information, including the right to:

  • Request access to personal information we hold about you;

  • Request correction of inaccurate or incomplete information;

  • Request deletion of information where applicable;

  • Withdraw consent where processing is based on consent;

  • Request information about how your personal information is used or disclosed;

  • Request information about the retention of your personal information; and

  • Exercise other rights available under applicable privacy legislation.

Certain rights may be subject to legal exceptions or conditions.

To exercise a privacy right, please contact us using the information provided in the Contact and Privacy Officer section below.

12. PRIVACY COMPLAINTS

If you have a concern or complaint regarding the handling of your personal information, please contact us first so that we can review and address the matter.

We will handle privacy complaints in accordance with our applicable privacy procedures and legal obligations.

You may also have the right to file a complaint with the applicable privacy regulator.

13. CHILDREN'S PRIVACY

Our Services are intended for general audiences.

We do not knowingly collect personal information from children in circumstances where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us in a manner that should not have occurred, please contact us so that we can review the matter and take appropriate action.

14. THIRD-PARTY WEBSITES

Our Services may contain links to third-party websites, applications, or services.

Hekaya Books does not control the privacy practices of third parties.

When you leave our website or interact with a third-party service, that third party's privacy policy and terms may apply.

We encourage you to review the privacy policies of third-party services before providing personal information.

15. BUSINESS TRANSACTIONS

If Hekaya Books is involved in a merger, acquisition, financing, restructuring, sale of assets, or other business transaction, personal information may be transferred or disclosed as part of that transaction where permitted by applicable law.

Any such transfer will be handled in accordance with applicable privacy requirements.

16. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our Services, privacy practices, technology, or legal requirements.

When we make material changes, we will provide notice in the manner required by applicable law.

The updated policy will be posted on this website with a revised Last Updated date.

17. CONTACT AND PRIVACY OFFICER

Hekaya Books is responsible for the protection of the personal information it holds.

For privacy questions, access or correction requests, complaints, or other privacy matters, please contact our Privacy Officer / Person Responsible for the Protection of Personal Information:

Hekaya Books
Email: privacy@hekayabooks.com
Phone: +1 (514) 654-0160

General customer-service matters may be directed to:

Email: hello@hekayabooks.com

We will respond to privacy requests in accordance with applicable law and within the applicable legal timeframes.